FAQ

Diddle Tinkers Contemporary Childrens Furniture Company - Frequently Asked Questions

1. Where is my order?

If your order has not arrived by the estimated delivery date we’re here to help.

Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information (if available). We use a range of couriers here at Diddle Tinkers, depending on the size and brand of your piece of furniture.

Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.

If you still can’t find your parcel contact our Customer Service team quoting your order number.

2. Can I cancel my Order?

You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick. You can cancel your order up to 30 minutes after placing but you’ll need to contact our Customer Service team to do it.

We do offer free return by post and in store, so if you no longer want your order you can return it to us.

3. Can I change the size or colour of the Item I have ordered?

Please contact us as soon as posisble if this is the case. We will try as best as possible to amend your order. Once an order's been placed we are (unfortunately) very rarely able to add or change or amend any products from your order.

4. Can I change y delivery address?

Once an order's been completed we unable to change your delivery address.

5. Part of my order is missing.

We will try everything to ensure your order is correct. On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.

We will refund any payment taken for items not sent.

6. What payment method can use?

Diddle Tinkers accepts many forms of payment. You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.

Visa, Visa Electron, Mastercard, Maestro, American Express and PayPal.

We take security very seriously so rest assured when you enter any of your details they'll be safe with us.

For more details, please email Diddle Tinkers at enquiries@diddletinkers.co.uk